Message from the CEO

CultureLink Settlement and Community Services (“CultureLink”) is committed to meeting the needs of persons with disabilities, and to working towards and maintain full compliance with the standards under the Accessibility for Ontarians with Disabilities Act (AODA). In doing so, CultureLink is affirming its commitment to providing a high quality of service in a manner that respects the needs and independence of persons with disabilities. We advocate for equity and encourage positive change within our employee base, and the external community.

To meet this commitment, CultureLink has established a multi-year accessibility plan that is reviewed and updated at least every five (5) years and which outlines the policies and actions that we have taken and our continuing commitment to improve opportunities and ensure our services are accessible for people with disabilities.

Our Strategies and Actions

Customer Service

CultureLink is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

Information and Communications

CultureLink is committed to making our information and communications accessible to people with disabilities

Employment

It is CultureLink’s commitment to fair and accessible employment practices that will continue to be implemented in order to accommodate the needs of all people.

Training

As part of its commitment to providing accessible training, CultureLink is dedicated to providing training on the requirements of Ontario’s accessibility laws as well as the Ontario Human Rights Code, which apply to people with disabilities. Our new hire orientation will include training on the Accessibility Standards for Customer Service, Information and Communications, Employment, Design of Public Spaces, General Requirements, and the Human Rights Code.

Feedback

• All people with visible and invisible disabilities shall provide feedback about the manner in which CultureLink provides services to persons with visible or invisible disabilities.
• Feedback about CultureLink’s delivery of services to persons with disabilities may be given by telephone, in person, in writing, or in electronic format. Feedback received will be documented, responded to, tracked and available to the public.
• People may also submit complaints according to the established procedures (CultureLink’s Complaints Policy) or at communications@culturelink.ca.

For more information, please see the CultureLink Multi-Year Accessibility Plan (PDF)