Message from the CEO
CultureLink Settlement and Community Services (“CultureLink”) is committed to meeting the needs of persons with disabilities, and to working towards and maintain full compliance with the standards under the Accessibility for Ontarians with Disabilities Act (AODA). In doing so, CultureLink is affirming its commitment to providing a high quality of service in a manner that respects the needs and independence of persons with disabilities. We advocate for equity and encourage positive change within our employee base, and the external community.
To meet this commitment, CultureLink has established a multi-year accessibility plan that is reviewed and updated at least every five (5) years and which outlines the policies and actions that we have taken and our continuing commitment to improve opportunities and ensure our services are accessible for people with disabilities.
Our Strategies and Actions
Customer Service
CultureLink is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
Information and Communications
CultureLink is committed to making our information and communications accessible to people with disabilities
Employment
It is CultureLink’s commitment to fair and accessible employment practices that will continue to be implemented in order to accommodate the needs of all people.
Training
As part of its commitment to providing accessible training, CultureLink is dedicated to providing training on the requirements of Ontario’s accessibility laws as well as the Ontario Human Rights Code, which apply to people with disabilities. Our new hire orientation will include training on the Accessibility Standards for Customer Service, Information and Communications, Employment, Design of Public Spaces, General Requirements, and the Human Rights Code.
Feedback
For more information, please see the CultureLink Multi-Year Accessibility Plan (PDF)